In nearly all cases, there are only 2 reasons for this error to appear.
The 1st reason is that the callers have not finished their Communication Preferences on the MyPortal page. If they have not, all they need to do is log into MyPortal and the User Interface for establishing Communication Preferences will appear on the screen. The callers will need to verify at least 1 of the options displayed to complete the process -- a primary cell phone number, or a personal email address. A validation code will be sent to the option selected and must be entered back into the User Interface to be validated.
If the callers HAVE established their Communication Preferences, but they were completed TODAY, they may have to wait several hours for the update to occur and eligibility to change / reset passwords is granted.
If the callers established their Communication Preferences at least 24 hours prior to calling and they still experience an error that states they are not ‘signed up’ for changing or resetting passwords, the 2nd possible cause is likely the correct one.
The 2nd reason for the “not signed up” error to appear when callers are trying to reset their own passwords is that a mistake has been made on the Microsoft page that prompts the user for a username in the form of an email address. This page requires a unique username to function properly. Callers must enter their 7-digit student ID numbers combined with our student email domain. For example, if the caller’s student ID number is 0123456, the correct username for this Microsoft page is 0123456@my.scccd.edu
After the correct username and correct reading of the CAPTCHA security image have been entered into the appropriate fields, users should click the Next button to proceed. If successful, users will be taken to the next page and asked to select whether they forgot their passwords, or if there is a problem with known passwords. Callers should choose the “forgot password” option, even if they are changing known passwords.
The next page will ask callers to select their cell phones or personal email addresses to receive the reset validation code. When the validation code has been received and successfully entered, they will be taken to the page where they can select their new passwords.
PLEASE NOTE THE FOLLOWING:
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New passwords must be at least 8 characters in length, include upper and lower case letters, and at least one number.
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New passwords cannot include the student’s name, date of birth, or student ID number.
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New passwords will be applied to ALL student accounts.