Step 1 – Log into your MyPortal account, using the MyPortal link at the top right corner of your college’s website Home page: Clovis Community College, Fresno City College, Madera Community College, or Reedley College
Step 2 – From your MyPortal Dashboard, click the Self-Service link from the “My Favorite Apps” menu.
Step 3 – You will need to know your credit balance in order to request a refund. To check your credit balance, click the Student Finance menu option from the Self-Service Welcome page.
Step 4 – The next screen you see should be the Account Overview screen, where you will see your credit balance. Note: A negative balance is a credit.
Step 5 – Next, you will need to access the Financial Information menu again. Click the Financial Information icon on the left side of the page (the icon just above the Academics graduation cap icon).
Step 6 – The Request for Refund/Fee Reversal form should appear. The first section of the form requires you to select a location. If you took classes from multiple campuses, select the campus you applied to with your most recent application. Below the instructions and general information section, you will find contact email addresses for every Business Office in the SCCCD if you have questions about your refund or fee reversal.
Step 7 – In the middle section of the Request for Refund/Fee Reversal form is where you enter information about yourself – your name, student ID number, birth date, mailing address, email address, and term. Note: Only the fields with asterisks are required. The other fields can be left blank.
Step 8 – In the bottom section of the Request for Refund/Fee Reversal form is where you enter what kind of fees you are requesting to be refunded, and why the fees are being refunded to you. You will also need to indicate whether you want a Refund or a Fee Reversal. If you select a Refund, the Business Office will send a check in the amount of your credit to you in the mail. If you select a Fee Reversal, your credit will be applied directly to the debit or credit card you used to pay your fees. In the Request Amount field, enter your credit amount being refunded (the negative balance from your Account Summary screen). When the bottom section of the form has been completed, click the Submit link at the bottom of the page.
Step 9 – The final screen is an information review and receipt. You can print it if you want to, but you will automatically receive a copy sent to the email address you entered on the form (displayed on the screen).
