Service Catalog

Categories (12)

Computer & Device Support

Support for district‑owned computers and end‑user devices. Requests include troubleshooting, setup, connectivity, and issues with peripherals and related hardware.
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Software & Applications

Support for district‑approved software and applications (access, licensing, configuration, functionality issues, and application‑related errors).
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Audio/Visual Technology

Assist with audio/visual equipment for classrooms, meetings, or campus events. Includes projectors, microphones, sound systems, and presentation setup.
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Quote/Purchase Request

Requests for quotes and purchases of technology‑related goods and services (software, hardware, licenses, and other approved technology acquisitions).
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Network & Connectivity

Support for district network and connectivity services. Requests include wired and wireless access, internet connectivity, VPN, remote access, and related network service issues.
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VoIP/Telephony (Phone) Support

Support for district telephony and voice communication services (phone setup, voicemail, softphone functionality, location changes, and related calling or access issues).
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Cybersecurity Reporting

Report suspected cybersecurity threats or concerns (suspicious messages, potential phishing attempts, security incidents, or other information security issues).
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Public Information Office

Requests for services from the FCC PIO including events, website updates, or publication needs.
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Account Services

Help with your college login or account access. Includes password resets, account unlocks, new accounts, and changes to system permissions.
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Canvas Support

Support for the Canvas learning management system. Requests include assistance with access, navigation, course content, and general Canvas functionality.
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Colleague Requests

Assist Colleague end users with new accounts, account changes, screen or report issues, session management, print queues, and related system support needs.
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Other / Not Listed

Requests that do not clearly fit within another listed service category.
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